Refund policy

Refund Policy

Effective Date: January 30, 2026

Anna’s Adventure Overalls ("we," "us," or "our") complies with Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). This policy outlines your rights for refunds, returns, exchanges, and cancellations for our handmade overalls, bucket hats, and bundles.

1. Consumer Guarantees

Under ACL, our products must be of acceptable quality, fit for purpose, and match descriptions. If an item is faulty (e.g., manufacturing defect, not as described), you are entitled to:

A remedy: Repair, replacement, or refund (our choice, depending on the issue).
Proof of purchase required (e.g., invoice).
Contact us within a reasonable time after discovery.

We do not cover damage from misuse, normal wear/tear, or improper care (e.g., machine washing if hand-wash recommended).

2. Change of Mind Returns

As a small handmade business, we do not offer refunds or exchanges for change of mind, incorrect size selection, or print preferences. All items are made-to-order with custom prints and sizes. Please review our size guide and product details before ordering.

Exceptions: If stock allows, we may offer exchanges for a different size/print at our discretion (customer pays return shipping + any price difference).

3. Cancellations

After Payment but Before Production: Full refund if requested within 24 hours.
After Production Starts: No refunds, as items are handmade (typically 2-3 weeks from payment).

If we can't fulfill your order (e.g., fabric shortage), we'll notify you and issue a full refund.

4. Shipping and Delivery Issues

Lost/damaged in transit: Contact us with proof; we'll investigate and provide a remedy (resend or refund).
Incorrect address provided: Not responsible; additional shipping fees apply for resends and remakes.